Privacy Policy
Effective date: May 5, 2025
Last updated on: May 5, 2025
Introduction
Uno Platform Inc. (the “Corporation”, “we”, “us”, “our”) recognizes the importance of protecting your personal information. This Policy explains how we collect, use, store and communicate your personal information.
Personal information is any information about you that allows you to be directly or indirectly identified (for example, by combining it with other information).
This Policy applies to the users and customers of our websites, applications, software, products and services. It does not apply to our employees, candidates or suppliers.
By providing us with your personal information after you have been informed of this Policy, in accordance with applicable laws, you consent to the collection, use, storage and communication of such information as set out in this Policy. In certain cases, your consent may also be implied, in accordance with your reasonable expectations.
We reserve the right to update this Policy at any time and such modifications will enter into force on the date specified in the update. Please regularly check for changes to this Policy. We will consider that you have accepted the changes to this Policy if you continue to provide personal information to us once the changes enter into force.
We collect your personal information on our own behalf.
We collect personal information directly from you when you provide it to us, for example:
- Direct user input, for example during account setup, sign-up, profile updates;
- In emails you send us;
- When you call us;
- When you chat with us;
- When you scan your badge at our booth during a conference.
In addition to the above, we may also collect personal information when you decide to subscribe to a newsletter, enter a contest or take part in a survey.
We may also collect personal information from our business partners or other third parties, provided that such third parties confirm that you have authorized them to disclose such information to us or that you expressly consent to such disclosure, for example for authentication purposes.
We automatically collect personal information provided by analytical tools or digital markers on our websites and in our applications and software.
These analytical tools only collect a limited set of data, consisting of Website data (as defined below), Software usage data (as defined below) and Device and technical data (as defined below). This information is collected using cookies and product session tracking, as described in greater detail below.
We do not collect any information relating to payment cards. Payments made via our websites or applications are processed directly by our service provider, which has sole access to payment card information. Your online transactions are secured in accordance with our service provider’s transmission standards, so that your transactions are routed and processed securely.
The information we collect includes the following personal information:
- Identification information such as name, address, email address, information about your social media accounts;
- Account data, such as usernames;
- Website data such as IP address, date and time of the visit, pages visited, actions on our website, the type and version of the browser or operating system you use;
- Software usage data, such as features access, time spent and frequency of use;
- Device and technical data when you sign-in on the software, such as MAC address, IP address, operating system, integrated development environment (IDE) that you use, platform architecture that you use, language, version of the software you use, name of your project as a unique identifier.
The type of personal information we collect depends on various factors and on the context. We only collect such personal information that we consider necessary for the conduct of our business and the fulfilment of identified purposes.
We collect personal information for the following purposes:
- To provide the services or information you request;
- To process your requests and orders;
- To manage billing and process payments;
- To process and resolve complaints;
- To provide support and onboarding assistance;
- To communicate with you in the course of our activities, for the purposes of internal quality assurance or to manage the quality of the information provided;
- To detect and prevent fraud;
- For statistical and accounting purposes as well as for study or research purposes (in these cases, personal information is de-identified and aggregated), for example to analyze usage trends to optimize features and user experience, to identify demand for new capabilities, to assess marketing campaigns’ effectiveness;
- To inform you of news, updates, information and special offers concerning our products and services, in accordance with anti-spam legislation and with your express consent as required;
- To provide personalized recommendations and offers based on usage and engagement behaviour, if you accepted cookies and/or product session tracking;
- If we have reasonable grounds to believe that it might be useful as part of the investigation of a violation of applicable federal, provincial or foreign law or to ensure the protection or defence of a legal interest;
- To administer your account or services, including reward programs, draws and contests;
- As required or permitted by applicable laws.
In addition to the purposes described above, we will inform you of other purposes for which your personal information is collected when it is collected at the latest.
If we intend to use the personal information we have collected for purposes not previously communicated, we will ask for your separate consent before doing so, unless applicable laws allow us to do so without your consent.
- Cookies
We may use cookies. Cookies are fragments of information sent to your computer or mobile device when you view a website. They are saved, temporarily or permanently, on your computer’s or mobile device’s hard drive, leaving a record of your visit. Every time you go to a website, a cookie can be created and stored, which allows us to “recognize” you each time you consult the website.
Cookies that allow you to be identified, located or profiled are deactivated by default. You must first accept them. You may refuse such cookies, but if you do, some functionality will not be available.
Cookies can allow us to analyze your personal preferences, interests or your behaviour when you browse the Internet. They help us to improve your online experience by recording your navigation preferences, analyze the operation of our websites, perform statistical analysis and recommend content to you.
We use the following cookies: _ga, __gid, __gat (Google Analytics cookies used to distinguish users and limit request rates https://policies.google.com/privacy ), Retargeting Cookies, Used to identify users who have interacted with the site and display personalized ads – https://policies.google.com/technologies/ads .) and Uno Platform Session Cookies (Managed via the Uno.Web.Http.CookieManager class to maintain user sessions in WebAssembly apps. – https://platform.uno/privacy )
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses Online Information collected to track the use of the Services and to personalize ads. You can opt-out of having your Online Information being used by Google Analytics for example by installing the Google Analytics opt-out browser add-on available at: https://tools.google.com/dlpage/gaoptout. More information on the privacy practices of Google is available at: https://policies.google.com/technologies/partner-sites. More information on how Google Marketing Platform advertising products and Google Ad Manager use cookies is available at: https://support.google.com/admanager/answer/2839090?hl=en
An application may use third party services that could collect information used to identify a User. More information on Google Play Services is available at https://policies.google.com/privacy
We will ask beforehand if you accept or refuse cookies, if such cookies allow you to be identified, located or profiled.
Many major websites use cookies. Most web browsers are set to accept cookies by default. At your preference, you may modify your browser settings to receive a notification when a cookie is received or to refuse all cookies.
While you are not required to accept cookies, it is possible that certain website functionalities may not work properly if you refuse cookies.
- Product session tracking
We may use product session tracking which may collect personal information on your computer system and to communicate it back to us, namely Software usage data and Device and technical data
Product session tracking that allows you to be identified, located or profiled is deactivated by default. You must first accept it. You may refuse product session tracking, but if you do, some functionality will not be available.
We will ask beforehand if you accept or refuse product session tracking, if it allows you to be identified, located or profiled.
You can refuse to consent to the collection of your personal information. However, doing so could limit our ability to offer you services or products. If you withhold such consent, we will not deny you products or services unless they cannot be provided without such collection. Thus, consenting to our use of your personal information for secondary purposes (such as marketing) is not required.
It is our intention to comply with all applicable laws regarding children’s privacy and advertisements that target them. We do not seek to collect personal information about minors under 14 years of age without the verified consent of the person having parental authority or a tutor. However, if you believe that we do so, please let us know. If we wish to collect personal information about minors under 14 years of age, we will obtain consent directly from a person having parental authority or a tutor, in accordance with applicable laws.
We have informed our employees of their obligation to preserve the privacy of personal information, and we continue to raise awareness about its importance. Our employees can only use personal information pursuant to the terms of this Policy and our other policies.
We have established the roles and responsibilities of our personnel throughout the life cycle of the personal information we hold, from collection to destruction, in a personal information governance and handling policy.
It is not our intention to take decisions exclusively based on an automated processing of your personal information.
Your personal information is disclosed only to our authorized employees who have a business need to access it, for example: our customer service centre, billing department and personnel responsible for providing products and services to our customers. These employees can only access the personal information they require to perform their job functions.
We will only disclose to third parties personal information about you (the type of personal information disclosed is situation-dependent) in the following situations:
- You have authorized us to disclose the information to a third party for a specific purpose;
- The third parties are acting on our behalf as agents or service providers (for example, information technology service providers, hosting providers, marketing solution providers, license management providers, authentication providers), and the information is disclosed to them only in that context, it being understood that these third parties must respect strict contractual terms that oblige them to maintain the privacy of all information, to use it only for the purposes of providing the services and to not keep the information after the expiry of the agreement;
- If a person is acting as your representative or if we reasonably believe that the person has appropriate authorization to act (for example as tutor, holder of parental authority, etc.), or is a person who owns a service or product jointly with you;
- To satisfy legal requirements;
- If we are required to provide personal information in response to a legitimate court order, subpoena to submit documents or investigation by authorities or as otherwise required by applicable laws;
- If the Corporation sells its business or assets, in whole or in part, or is involved in a merger, as required by such a transaction, or as part of due diligence;
- As required or permitted by applicable laws.
We have informed our employees of their obligation to preserve the privacy of personal information, and we continue to raise awareness about its importance. Our employees can only use personal information pursuant to the terms of this Policy and our other policies.
We have established the roles and responsibilities of our personnel throughout the life cycle of the personal information we hold, from collection to destruction, in a personal information governance and handling policy.
We have implemented reasonable physical, technical and administrative security measures to protect personal information from being lost or stolen, or from being accessed, disclosed, copied, used or modified without authorization. The nature of these security measures varies by the sensitivity, quantity, distribution and format of the personal information collected, as well as by the storage methods used. These measures include:
- Technical measures, such as firewalls;
- Administrative measures, such as adopting an information security policy.
Depending on the nature of the personal information, it may be stored in our offices, as well as in the various computer systems in our offices, in our storage facilities, or in those of our service providers.
Your personal information may be communicated outside of Québec or Canada, for the purposes described above, including its collection, use, disclosure and storage.
We retain the personal information we collect for as long as required for the fulfilment of identified purposes, as long as it is reasonable to do so for customer service, legal or commercial reasons. The retention period depends on the purposes and the nature of the information. On the expiry of this period, we permanently and securely destroy or anonymize the information in compliance with applicable legislation.
Our websites and applications can contain links to third party websites or applications (collectively, “Third Party Sites”). By using such links, you will leave our website or application. We provide these links as a convenience. We are not responsible for the privacy practices of Third Party Sites, which are not under our control. Consequently, any personal information transmitted through Third Party Sites is subject to the privacy policy of those Third Party Sites. It is your responsibility to review those policies to ensure your personal information is protected.
We may use Third Party Sites of social media sites (such as Facebook and Instagram). Our social media accounts are public and we do not operate the sites that host them. If you decide to interact with us through one of these social media sites, you must first review their privacy policy.
The personal information provided to us through social media accounts is collected to capture conversations (for instance, questions and answers, comments, “Likes,” and shared tweets) between us and you. It may be used to respond to requests, carry out analyses or create reports and for all other purposes set out in this Policy.
Subject to the limits and provisions of applicable laws, you have the right to:
- Consult your personal information;
- Rectify or update your personal information;
- Withdraw your consent at any time (the withdrawal of consent is binding for us with regard to the personal information the use of which was based on such consent; the withdrawal of consent will not affect the lawfulness of use based on your consent before its withdrawal);
- Request the deletion of your personal information if it is outdated or not justified for the purposes it was collected.
If you submit a request to withdraw your consent to use, communicate and store your personal information, how we handle that request will depend on the situation and reasons. Depending on the situation:
- You may withdraw your consent, but we will no longer be able to provide you a service or product that requires such consent;
- You may not withdraw your consent because processing your personal information is necessary or mandatory.
In either case, we may be legally required to retain certain personal information.
You may exercise the foregoing rights at any time by contacting our Privacy Officer (see below).
Any such request must contain sufficient details for us to be able to address it. We undertake to respond to any such request within a reasonable period of time, and to the extent possible, within a maximum of thirty (30) days, as set out in the applicable laws. We must, however, first verify the identity of the person making such a request.
We will ensure that your personal information is as accurate, complete and up-to-date as possible for the purposes for which it is used. However, it is your responsibility to advise us of changes to your personal information, such as your contact information.
You may file a complaint with our Privacy Officer (see below) if you believe that we are not complying with our obligations to protect personal information. We will confirm receipt of your complaint, contact you for more information as needed, conduct a confidential investigation and share its conclusions with you. If your complaint is justified, we will take appropriate measures to correct the situation. If you are unsatisfied with our internal review of your complaint, you can contact the following organizations responsible for the protection of personal information: the Office of the Privacy Commissioner of Canada, Québec’s Commission d’accès à l’information, the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Information and Privacy Commissioner of Alberta.
The person exercising the highest authority within the Corporation has delegated the role of Privacy Officer (also known as the person in charge of the protection of personal information) to our CMO, who you may contact at: [email protected].
You can contact our Privacy Officer to exercise your rights, ask questions about our personal information practices or file a complaint about the protection of personal information.
If you are located in a country in the European Union (the “EU”) or utilize our websites, applications, software, products and services which are offered to EU residents, and if we collect, track, use or process in some other way your personal information collected from you or through your use of our websites, applications, software, products and services, or we transfer that personal information, we will do so in accordance with this Policy and in compliance with applicable requirements of the General Data Protection Regulation (EU 2016/679) (GDPR).
The Corporation is a data controller and responsible for your personal Information, which Corporation processes and stores in Canada. The European Commission has decided that Canada ensures an adequate level of protection of individuals’ personal information. The Corporation may use the following safeguards when transferring your personal information to a country, other than Canada, that is not within the EU:
- Only transfer your personal information to countries that have been deemed by the European Commission to provide an adequate level of protection for personal information;
- Where we use certain service providers, we may use specific contracts which give personal information the same protection it has in the EU.
Under certain circumstances, you may have rights under the data protection laws in relation to your personal information, including the right to:
- Request access to your personal information.
- Request correction of your personal information.
- Request erasure of your personal information.
- Object to processing of your personal information.
- Request restriction of processing your personal information.
- Request transfer of your personal information.
- Right to withdraw (revoke) consent.
If you wish to exercise any of these rights, please contact our Privacy Officer at the coordinates above.
